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What is Decision Management?

Modern-day business operations are centered around processes and data. However, when knowledge and expertise are forced into hard-coded, inflexible systems, bottlenecks occur. By adopting and scaling the capabilities of business rules, decision modeling, and machine learning, Digital Decisioning leverages data and expertise to create business value, improve results, and deliver a great user experience to effectively meet today’s operational requirements. For Digital Decisioning to deliver true value, it must initially focus on solving business problems that will, ultimately, contribute to positive and desirable business outcomes. Technology, automation, and methodologies are essential for Digital Decisioning, but they are always at the service of business decisions. 

The foundation for successful Digital Decisioning projects is applying a Decision Management approach. Decision Management models business decisions first. These decisions, for the most part, have to do with customers and how you engage with them, deliver services to them, or handle their transactions.Once you have a good grasp of what decisions your business needs to make and how these decisions will advance your business, Decision Management shows which technology and analytics tools you need to invest in and how to integrate them. Finally, Decision Management focuses on the processes and infrastructure needed to ensure continuous improvement and business engagement. To maximize success, adopt a proven approach such as the DecisionsFirst™ approach from Decision Management Solutions.

November 9-11, 2021

Three 2-hour sessions with homework.
12:30 pm – 2:30 pm ET

This is live online training. 

You’re been thinking about digital decisioning or operationalizing machine learning, wondering how you can integrate a decisions-first approach into your business operations. Now is a
great time to learn the nuts and bolts of decision modeling. Our next live training event is November 9-11, 2021. Rachel Olbur and Charlotte DeKeyrel, decision modelers with Decision Management Solutions, will be teaching this three-part training on Decision Modeling with DMN. We encourage you sign up now and invite your colleagues. This training is the first step toward transforming your decision-making and achieving better business outcomes.

Decision modeling with the Decision Model and Notation (DMN) standard is fast becoming the definitive approach for sustained business engagement, improved traceability and flexible and analytic enterprise applications.

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With decision modeling, you can:

  • Re-use, evolve, and manage business rules.
  • Effectively frame the requirements for analytic projects.
  • Streamline reporting requests.
  • Define analytically driven performance dashboards.
  • Optimize and simplify business processes.

This three-part online live training class will prepare you to be immediately effective in a modern, collaborative, and standards-based approach to decision modeling.

You will learn a step-by-step process on how to identify and prioritize the decisions that drive your success, see how to analyze and model these decisions, and understand the role these decisions play in delivering more powerful information systems.

Interactive work sessions support each step, focused on problems that reinforce key points. All of the decision modeling and notation in the class is based on the DMN standard, future-proofing your investment in decision modeling.

Want to learn more about decision tables to complement your decision models? Sign up for the decision table modeling class the following week and learn how to use decision tables to document your business logic. There’s a great discount and you can sign up for both classes in one go on the registration form.

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Course Outline

  1. Decision Modeling Basics
    1. Introduction to Decision Model and Notation
    2. Core elements of decision models
    3. Essential Decision Properties
  2. Decision Requirements Modeling
    1. Modeling Decision Requirements
    2. Elicitation, Verification and Completion
    3. Additional Decision Properties
  3. Applying Decision Modeling
    1. Business Rules and Decision Modeling
    2. Analytics and Decision Modeling
    3. Driving the Requirements Process with Decision Modeling
  4. Getting started and next steps


General Information for Attendees


  • Format – This is a live training. Recordings will be sent out after each session in case you miss the session or want to want to review at a later time. For those who live in time zones where the session is scheduled outside working hours, a separate work session to go over homework can be scheduled.
  • Recommended Software – It is recommended that participants use a decision modeling software for the exercises, such as DecisionsFirst Modeler. However, use of this software is optional, and other diagramming software, modeling tools, or paper and pencil can also be used. The techniques taught are equally applicable. Course examples will be in a class installation of DecisionsFirst Modeler.  All participants will receive a free trial of the recommended software.
  • Cancellation Policy – Registrations may be canceled up to 48 hours in advance of the first class. A 15% administrative fee will be retained if you choose to cancel. To cancel, please contact us.
  • Technology Check – The class will be conducted in Zoom. You can test your connection, video and microphone at Although we will use chat and Q&A to communicate in the class, it is also helpful if we are able to have audio interactions. For audio interaction you need a microphone or headset connected to your computer. You can test that it is working using the Zoom test link above.
  • Other Terms – If for any reason the class cannot take place as scheduled, you will be offered alternative training dates at the same price.

Quotes from Attendees

  • “Instead of beginning with the data, I now know to start with what decision I am trying to make.”
  • “The course really helped me understand how decision modeling ties together business process, business rules and predictive analytics.”
  • “Immediately useful.”
  • “Decision modeling would have been invaluable in many past projects, saving significant time.”
  • “Even simple decision requirements diagrams quickly bring clarity and focus to analytic problems.”
  • “James does a good job of explaining complex concepts in an easy and clear manner. I can relate and apply the concepts directly to my job.”
  • “Appreciated real examples and discussions – well done! Thank you!”


Who Should Attend

  • Data Analysts working on BI and other analytics projects.
  • Data Scientists developing analytic models.
  • Business Analysts tasked with developing requirements.
  • Managers responsible for working with business rules and analytic technologies.
  • Business owners looking to make their business applications and reporting more agile and adaptable.
  • Subject Matter Experts responsible for documenting business rules.
  • Enterprise and Technical Architects developing business architecture models.
  • Technology experts who wish to build systems and processes that fully leverage the capabilities of business rules and related analytic technologies.


About the Instructors

Rachel Olbur is a senior decision modeler with Decision Management Solutions, working with global customer subject matter experts to elicit requirements in hands-on decision modeling sessions and workshops to create decision requirement diagrams and decision tables.

Charlotte is an experienced decision modeler who has developed decision models for multiple Decision Management Solutions’ clients around the world.