What is Decision Management?
Modern-day business operations are centered around processes and data. However, when knowledge and expertise are forced into hard-coded, inflexible systems, bottlenecks occur. By adopting and scaling the capabilities of business rules, decision modeling, and machine learning, Digital Decisioning leverages data and expertise to create business value, improve results, and deliver a great user experience to effectively meet today’s operational requirements. For Digital Decisioning to deliver true value, it must initially focus on solving business problems that will, ultimately, contribute to positive and desirable business outcomes. Technology, automation, and methodologies are essential for Digital Decisioning, but they are always at the service of business decisions.
The foundation for successful Digital Decisioning projects is applying a Decision Management approach. Decision Management models business decisions first. These decisions, for the most part, have to do with customers and how you engage with them, deliver services to them, or handle their transactions.Once you have a good grasp of what decisions your business needs to make and how these decisions will advance your business, Decision Management shows which technology and analytics tools you need to invest in and how to integrate them. Finally, Decision Management focuses on the processes and infrastructure needed to ensure continuous improvement and business engagement. To maximize success, adopt a proven approach such as the DecisionsFirst™ approach from Decision Management Solutions.
We now live in a COVID-19 economy. For the next one to two years, the COVID-19 Coronavirus and the way individuals, businesses and governments respond to it will shape our world. This has immediate, short-term and medium-term consequences for businesses across all industries. Some companies will adapt, survive and thrive in this new environment. Others will fail.
Unfortunately we have had to cancel this training.
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This training will teach you how to ensure your organization:
- Can react to changes in regulations, policies and consumer behavior quickly and accurately.
- Can build and sustain your customer relationships remotely as the channels customers use and the way they interact with you change.
- Can assign and manage resources dynamically as demand shifts and new challenges arise.
This short training session will discuss the emerging challenges of COVID-19, how your systems will need to change to meet these challenges and what you can do to develop those systems quickly and cost-effectively. At the end of the session you will know how to:
- Refactor approval and resource assignment processes to be more dynamic and adaptive.
- Reduce the time and cost to respond to regulatory changes.
- Modernize your legacy applications just enough to support the new normal.
- Make digital channels work for your customers and agents.
- Improve customer engagement at every automated touchpoint.
Unfortunately we have had to cancel this training.
Please sign up for our newsletter to get our COVID-19 related content and announcements regarding future training opportunities.