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What is Decision Management?

Modern-day business operations are centered around processes and data. However, when knowledge and expertise are forced into hard-coded, inflexible systems, bottlenecks occur. By adopting and scaling the capabilities of business rules, decision modeling, and machine learning, Digital Decisioning leverages data and expertise to create business value, improve results, and deliver a great user experience to effectively meet today’s operational requirements. For Digital Decisioning to deliver true value, it must initially focus on solving business problems that will, ultimately, contribute to positive and desirable business outcomes. Technology, automation, and methodologies are essential for Digital Decisioning, but they are always at the service of business decisions. 

The foundation for successful Digital Decisioning projects is applying a Decision Management approach. Decision Management models business decisions first. These decisions, for the most part, have to do with customers and how you engage with them, deliver services to them, or handle their transactions.Once you have a good grasp of what decisions your business needs to make and how these decisions will advance your business, Decision Management shows which technology and analytics tools you need to invest in and how to integrate them. Finally, Decision Management focuses on the processes and infrastructure needed to ensure continuous improvement and business engagement. To maximize success, adopt a proven approach such as the DecisionsFirst™ approach from Decision Management Solutions.


As shelter in place orders proliferate and the tech world moves to work at home, we’d like to offer you a chance to learn a vital new skill – Decision Requirements Modeling. We are going to take some of our popular online training materials and provide a FREE 2-hour introduction to modeling decision requirements. This session will focus on the most valuable feature of decision modeling, its power to accurate capture how business people want a decision to be made.

Whether simplifying business processes; increasing straight through processing; applying advanced analytics, machine learning or AI technology; or looking for dramatic reductions in time to market, digital transformation opportunities require a focus on decision-making. Decision requirements modeling captures business decision-making using a graphical representation – a decision requirements model using the Decision Model and Notation (DMN) standard. This powerful visual analogy is used place of technical requirements and  enables practical, creative design of solutions to your decision-making problems.

April 3rd, 2020 10am-Noon Pacific (1pm-3pm Eastern)

Decision requirements modeling documents how the business decides, reveals and resolves ambiguity, and supports definition of multiple alternative solutions. It’s highly iterative and often results in an a-ha moment. Decision requirements models capture how human experts make decisions in a way that makes it clear what should be automated, and how. Decision modeling makes it easy to continually update the way decisions are made by externalizing decision-making from the underlying technology. And decision models make the decision-making approach tangible and allow for shared understanding across business, IT, data science and operations.

This short training session introduces decision requirements modeling and the DMN notation. It teaches you how to define decision requirements using the DMN standard, shows you how to drive decision-centric design sessions and will help you get started using decision requirements modeling on your projects.

It’s 100% online, 100% FREE and interactive – you’ll be building a model in the class. Sign up now!

Registration has closed. Please Contact Us if you would like information on decision modeling and upcoming training classes.