What is Decision Management?
Modern-day business operations are centered around processes and data. However, when knowledge and expertise are forced into hard-coded, inflexible systems, bottlenecks occur. By adopting and scaling the capabilities of business rules, decision modeling, and machine learning, Digital Decisioning leverages data and expertise to create business value, improve results, and deliver a great user experience to effectively meet today’s operational requirements. For Digital Decisioning to deliver true value, it must initially focus on solving business problems that will, ultimately, contribute to positive and desirable business outcomes. Technology, automation, and methodologies are essential for Digital Decisioning, but they are always at the service of business decisions.
The foundation for successful Digital Decisioning projects is applying a Decision Management approach. Decision Management models business decisions first. These decisions, for the most part, have to do with customers and how you engage with them, deliver services to them, or handle their transactions.Once you have a good grasp of what decisions your business needs to make and how these decisions will advance your business, Decision Management shows which technology and analytics tools you need to invest in and how to integrate them. Finally, Decision Management focuses on the processes and infrastructure needed to ensure continuous improvement and business engagement. To maximize success, adopt a proven approach such as the DecisionsFirst™ approach from Decision Management Solutions.
Many IBM Operational Decision Manager (ODM) implementation projects struggle to deliver the full maintainability, scalability and rapid time to value possible using this market-leading technology. Problems begin early when teams start trying to gather their rules in long lists or spreadsheets, or by reverse-engineering their existing code. These rule-first approaches take a long time, slowing time to value, and create rules that will be hard to maintain and scale. A better, more decision-centric approach is possible.
A decisions-first, decision modeling approach using the Decision Model Notation (DMN) standard and DecisionsFirst™ Modeler is the best practice for IBM ODM projects. Building a decision model that visually structures the required solution and is linked to the business context (KPIs, metrics, organizational structure and business processes) ensures that implementation in IBM ODM is faster and cheaper while resulting in more accurate rules, more business engagement and better value realized.
Using DecisionsFirst Modeler and IBM ODM together
- Gets you to value realized sooner by reducing the time to get the requirements right and the rules implement.
- Provides a visual, business user friendly front-end to your business rules so that business, IT and analytic teams can collaboratively define their requirements.
- Delivers full traceability from business objectives through decision models to business rules so you can identify the changes you need.
- Supports improved impact analysis and simulation of these changes before they are deployed.
- Ensures a single master copy of the business rules managed in IBM ODM Decision Center so you can leverage all the governance and security features of IBM ODM.
DecisionsFirst Modeler is a collaborative decision modeling solution that makes it easy to model decisions as part of the requirements process, based on the Decision Model and Notation (DMN) standard to future proof your investment in decision models and skills. Adding decision modeling to these programs adds tremendous value and takes the program to the next level.