COVID-19 accelerated the need for next-generation claims-processing goals. To make these capabilities a reality and create long-term value, insurers should focus on five key areas.
Posts Tagged: Digital Business
Top Three Items for Your 2021 To-Do List
Our world looks very different today than it did nine months ago, and so does your business. As one of the most turbulent years in recent history comes to a close, it’s critical in these uncertain times to prepare for the future. With the pandemic still in full play...
Decide to Decide Digitally: New Forrester Research
Mike Gualtieri and Boris Evelson of Forrester recently published a great new paper Introducing AI-Powered, Human-Controlled Digital Decisioning Platforms (subscription or payment required) and you should get access to this paper and read it now. It's got some great...
Technology Transformation Antipatterns and how they derail decisioning success
Sven Blumberg, Thomas Delaet, and Kartikeya Swami of McKinsey Digital published a great paper recently - Ten ‘antipatterns’ that are derailing technology transformations. Technology has a crucial role in enabling this faster and more flexible approach. In our...
COVID-19: Drive the future of work (Part 4)
Following up on part 1, part 2, and part 3, McKinsey's Jump-starting resilient and reimagined operations discussed the impact of COVID-19 on the future of work. We are already seeing radical changes in how people work, especially with remote collaboration and other...
COVID-19: It’s time to transform (Part 1)
A recent McKinsey paper titled Jump-starting resilient and reimagined operations had some great advice for operational executives working on re-starting and reimagining their operations for a COVID-19 world. In particular, it identified 5 themes that will share...
FREE Online Decision Requirements Modeling Training
If you're stuck sheltering in place or bored working from home, we have a great opportunity for you. You can learn a vital new skill – Decision Requirements Modeling - from the comfort of your home FOR FREE! This has been completed. Please contact us if you are...
The Customer Journey to Decision Optimization
A new white paper outlines the journey to optimal decisions and the role of mathematical optimization in getting the business results you want.
Is Your AI Project About Customer Experience or About Business Decisions?
Many organizations are investing in artificial intelligence (AI) initiatives these days. However, many are also lumping all of the uses of AI into the same program. This is a terrible idea because AI technologies are being used for two very different business...
Algorithms and Regulations: Tips for Success
Cathy O’Neill wrote an interesting piece on regulating automated decision making recently. I am not going to argue about whether use of algorithms should or should not be regulated because I think it is inevitable that they will be. The question is how companies...
Using Technology to Reduce Operating Costs in Insurance
In February, we published a blog post on “Using Technology to Add Value in Insurance”. That post, referenced Matt Josefowticz’s article – Technology May be the Answer for Insurers, but What Was the Question?, in which he states that there are only three levers of...
Using Technology to Grow Relationship Value in Insurance
In February, we published a blog post on “Using Technology to Add Value in Insurance.” In that post, I referenced Matt Josefowticz’s recent article – Technology May be the Answer for Insurers, but What Was the Question?, in which he argues that there are only three...
Personalizing Insurance Marketing with Decision Management
A key way for insurers to respond to disruption in the insurance market is to more effectively personalize their marketing. Targeting prospects and especially customers with unique, personalized messages is a way for traditional carriers to be “disruptive”. Indeed...
Aragon Research introduces a Decision Management Framework
Jim Sinur of Aragon Research just published The Decision Management Framework Delivers Better Decisions (subscription required): This research note defines the Decision Management Framework (DMF) so that business and IT leaders will be more equipped to make beneficial...
What is a Claims Handling Pilot? Express Webinar
Learn how to deliver data-driven claims handling decisions to maximize straight-through processing and minimize risk. Free 30' Express Webinar This webinar has taken place - slides and recording are available on SlideShare. A claims handling pilot delivers data-driven...