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Posts Tagged: Decision Management
Eliminating Waste in Auto Claims

Eliminating Waste in Auto Claims

This is the final entry in a set of three posts – you can see the first on Reducing the cost of manual claims handling here and the second on Fast-tracking disability claims here. Each post is a real-world story that illustrates the importance of handling your claims...

Fast-tracking Disability Claims

Fast-tracking Disability Claims

This is the second in a set of three posts – you can see the first on Reducing the cost of manual claims handling here. The series is designed to use specific real-world stories to illustrate the importance of handling your claims effectively, not just efficiently....

Reducing the cost of Manual Claims Handling

Reducing the cost of Manual Claims Handling

Our CTO, Ryan Trollip, recently gave a webinar on claims automation with our partner Red Hat. Many companies spend heavily automating their claims process, but this spend is largely on handling a claim efficiently not on claims handling effectiveness. Digitizing...

A use case for Digital Decisioning in the Military

A use case for Digital Decisioning in the Military

The military is also a very large organization. Like all large organizations it has a whole raft of back-office processes around its supply chain, training, and force management. Digitizing decision-making in these sorts of processes has proven able to make them more effective, quicker to execute and less wasteful while also reducing fraud risk. Applying digital decisioning here would allow the military to devote more of its resources to combat operations while sustaining the advanced logistical infrastructure that a modern military needs.

Claims Automation and Flexibility in an Emergency 

Claims Automation and Flexibility in an Emergency 

When we build claims handling solutions (and we build them a lot), we ensure the solution empowers the business to make rapid change, enables improved customer experiences and breaks down each decision to its fundamental elements so that real-time adaptations are easy.  

Claims 2030

Claims 2030

COVID-19 accelerated the need for next-generation claims-processing goals. To make these capabilities a reality and create long-term value, insurers should focus on five key areas.

Managing AI Decision-Making Part 4: Human out of the Loop

Managing AI Decision-Making Part 4: Human out of the Loop

Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the final option is Human out of the loop (HOOTL). In these systems, the decisions must not only be made autonomously but it is not practical or desirable...

Managing AI Decision-Making Part 3: Human on the Loop

Managing AI Decision-Making Part 3: Human on the Loop

Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the next option is Human on the Loop (HOTL). HOTL systems are most common in situations there is a need for 100% straight through or automated processing...

Basing your next generation credit decisioning approach on a robust decision model, ideally one built using the industry standard Decision Model and Notation (DMN), will help you achieve all the best practices, McKinsey identified.

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