Following up on part 1, part 2, and part 3, McKinsey's Jump-starting resilient and reimagined operations discussed the impact of COVID-19 on the future of work. We are already seeing radical changes in how people work, especially with remote collaboration and other...
COVID-19: Increase transparency (Part 3)
Following up on part 1 and part 2, McKinsey's Jump-starting resilient and reimagined operations highlighted how COVID-19 will rapidly increasing expense transparency in organizations. Increasing transparency generally is one of the key benefits of our approach to...
COVID-19: Accelerate Digitization (Part 2)
Following up on part 1, McKinsey's Jump-starting resilient and reimagined operations also talked about the impact of COVID-19 in accelerating end-to-end digitization. Many organizations were on this journey already but the need to support remote customers and remote...
COVID-19: It’s time to transform (Part 1)
A recent McKinsey paper titled Jump-starting resilient and reimagined operations had some great advice for operational executives working on re-starting and reimagining their operations for a COVID-19 world. In particular, it identified 5 themes that will share...

Algorithms and Regulations: Tips for Success
Cathy O’Neill wrote an interesting piece on regulating automated decision making recently. I am not going to argue about whether use of algorithms should or should not be regulated because I think it is inevitable that they will be. The question is how companies...

Using Technology to Reduce Operating Costs in Insurance
In February, we published a blog post on “Using Technology to Add Value in Insurance”. That post, referenced Matt Josefowticz’s article – Technology May be the Answer for Insurers, but What Was the Question?, in which he states that there are only three levers of...

Using Technology to Better Manage Risk in Insurance
In February, we published a blog post on “Using Technology to Add Value in Insurance”. In that post, I referenced Matt Josefowticz’s article – Technology May be the Answer for Insurers, but What Was the Question?, in which he states there are only three levers of...

Tips for Successful Data Science Implementation in Insurance
Nancy Casbarro and Deb Zawisa of Novarico recently published a new paper on Data Science in Insurance: Expansion and Key Issues subscription required) that was summarized in this nice little article on Dig-in 3 challenges facing insurers in data science...
BBC 2017: Adopting Process and Decision Technology: the SME’s Perspective
Working with SMEs is a critical element of any project and new approaches to process and especially decision technology make a big difference. To learn more, join me and Alexandra Caraballo of Kaiser Permanente at the Building Business Capability Conference (BBC 2017)...

Upgrading Clinical Decision Support Systems with Decision Modeling and Business Rules
Kaiser Permanente is developing Clinical Decision Support systems using a combination of Decision Modeling, DecisionsFirst Modeler and IBM's Business Rules Management System ODM. Their experience is that well-designed decision services can replace existing guideline...
Decision Management Solutions at BBC 2016 – This Week!
Join us at this year’s Building Business Capability Conference (BBC 2016) and for tutorials, presentations with Kaiser Permante and Goldman Sachs & Co. and more in decision management and decision modeling:
BBC 2016: Beyond Textbooks: Building the Modern Business Architecture
Learn how a modern business architecture was developed to leverage new technologies and align organizational change projects in this BBC 2016 presentation by Andrew Ray, VP Business Architecture & Change Management, Goldman Sachs & Co. and Gagan Saxena, VP & Principal Consultant, Decision Management Solutions, Beyond Textbooks: Building the Modern Business Architecture.
Tutorial Workshop at BBC: Business Analysis and Architecture with Decision Modeling
November 2, 2015 BBC2015 I am giving a workshop tutorial at BBC 2015 on Business Analysis and Architecture with Decision Modeling Monday November 2, 1:30pm: The proven technique of decision modeling is fast becoming the go-to approach for extending business...
Decision Modeling Closes the Gap Between Processes and Business Rules at the Finnish Tax Administration
We are pleased to announce a new case study. In this firsthand account, Timo Laukkanen, Process Director at the Finnish Tax Administration (FTA), describes how decision modeling has filled the gap between process models and business rules in the most extensive project...
Practical Tips from the Field on Process and Decision Analysis
Gagan Saxena, VP Consulting & Principal Consultant, Decisions Management Solutions, writing on BPMInstitute.org shares some practical tips from the field on decision analysis and process analysis: Decisions are a network or a hierarchy, not a flow Businesses are...