Claims 2030
COVID-19 accelerated the need for next-generation claims-processing goals. To make these capabilities a reality and create long-term value, insurers should focus on five key areas. Digital natives—millennials and GenZ’ers increasingly expect seamless, omnichannel, and...
The Top 5 Requirements Clients have for their B2B Suppliers
McKinsey recently published a great piece aimed at B2B companies called The new B2B growth equation. This focused on how B2B Customers want an “always-on, personalized, omnichannel experience”. These customers want more from their B2B sellers — “more channels, more...
Results from our LinkedIn Poll where Insurers were asked about the impact of Digital Transformation on their business
We recently posted a poll on where insurers see digital transformation making the biggest impact on their business. Decision Management Solutions has helped many leading insurance businesses modernize over the years – so we have lots of experience in this area –...
Managing AI Decision-Making Part 4: Human out of the Loop
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the final option is Human out of the loop (HOOTL). In these systems, the decisions must not only be made autonomously but it is not practical or desirable...
Managing AI Decision-Making Part 3: Human on the Loop
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the next option is Human on the Loop (HOTL). HOTL systems are most common in situations there is a need for 100% straight through or automated processing...
Managing AI Decision-Making Part 2: Human in the Loop for Exceptions
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the next option is Human in the Loop For Exceptions (HITLFE). This option is probably the most common in our clients. Our typical client is aiming to get...
Managing AI Decision-Making Part 1: Human in the Loop (HITL)
Michael Ross, an executive fellow at the London Business School and DMS CEO, James Taylor recently had an article published on the Harvard Business Review: Managing AI Decision-Making Tools. “The nature of micro-decisions requires some level of automation,...Read moreBasing your next generation credit decisioning approach on a robust decision model, ideally one built using the industry standard Decision Model and Notation (DMN), will help you achieve all the best practices, McKinsey identified.