Decision Management Solutions provides solutions and services that help organizations make more data-driven decisions by applying advanced analytics, artificial intelligence (AI), business rules, and supporting technologies. We are a leading solution provider and professional services firm focused exclusively on decision management, helping Global 500 organizations solve their most pressing business challenges.
We are experts in the fields of decision management and decision modeling and have created the DecisionsFirst™ approach to help our clients reorient their business processes to a focus on the decisions that must be made – rather than the data available or the systems in place. Our clients are leading companies in insurance, banking, manufacturing, telecommunications, travel and leisure, health management, and retail.
Read our client case studies and client testimonials to learn more about how decision management is helping companies transform their businesses.
We are a co-submitter of the Decision Model Notation (DMN) standard and a contributor to the International Institute of Business Analysis (IIBA) Business Analysis Body of Knowledge® (BABOK) sections on decision modeling.
For decision management technology and application vendors, Decision Management Solutions provides strategic advice on product strategy and road map, independent validation of solutions, product reviews, and independent market research. Read more about our white papers, research, and our vendor testimonials.
Decision Management Solutions also has a network of technology and consulting partners.
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Watch this 2-minute video for an overview of the value we drive for our clients:
Meet our team
Ryan Trollip - Partner and Board Member
Ryan Trollip is a partner and a board member of Decision Management Solutions. Over the last 25 years he has focused on delivering value through automation, leading business automation delivery, and more than 15 years of specialized oversight and building decision automation services practices and software. These practices delivered large, complex decision automation solutions. His passion for decision automation led him to establish Decision Automation Org where he serves as a founding member and chairman alongside the leading practitioners and thought leaders from around the world.
Full Biography
He joins the team as an ILOG alumni with over 20 years in consulting leadership experience across South Africa, the UK and the US where he calls Northern Virginia home. Over the last 15 years, Ryan has built and lead decision management and enterprise architecture practices worldwide and successfully delivered some of the largest and most complex decision management solutions in leading Fortune 500 companies; implementations including Next-Best-Action, omni-channel systems for multiple Financial Institutions as well as helping MasterCard develop and roll out their industry-leading fraud detection solution. He is passionate about providing consistent, quality solutions that leverage actionable business insights to provide business value as well as clear ROI.
Most recently Ryan led a team of enterprise architects helping customers achieve business and technical transformations. By leveraging industry methodologies to create blueprints and roadmaps he assisted clients with planning and execution of strategic initiatives.
James Taylor - Partner and Founder
James is a partner and the founder of Decision Management Solutions. He is the leading expert in how to use decision modeling, business rules, and analytic technology to deliver Digital Decisioning. For the last 20 years, James has provided strategic consulting to companies of all sizes across all sectors to improve decision-making and effectively adopt advanced analytic technology. He is the author of the popular books “Digital Decisioning: Using Decision Management to Deliver Business Impact from AI” (MK Press, 2019) and “Real-World Decision Modeling with DMN” (MK Press, 2016) with Jan Purchase.
Full Biography
He previously wrote and Decision Management Systems: A practical guide to using business rules and predictive analytics, Process and Decision Modeling with BPMN/DMN with Tom Debevoise and Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions (Prentice Hall) with Neil Raden and he has contributed chapters on Decision Management to multiple books, including Applying Real-World BPM in an SAP Environment, The Decision Model, The Business Rules Revolution: Doing Business The Right Way, and Business Intelligence Implementation: Issues and Perspectives, as well as many articles to magazines. See also our books page.
In addition to strategy and implementation consulting, James delivers webinars, workshops, and training. He is a regular keynote speaker at some of the leading conferences around analytics and decisioning – check out our events page to see where he will be next. He is a Faculty Member of the International Institute for Analytics, and the author of a popular blog on Decision Management (JT on EDM).
James was previously a Vice President at FICO where he developed and refined the concept of decision management. The best-known proponent of the approach, James helped create the emerging Decision Management market and is a passionate advocate of decision management. He understands how companies buy and use these technologies, and he has helped companies successfully adopt these technologies and apply them in the context of Business Process Management and Business Intelligence initiatives.
Ashton Dekeyrel – Director of Marketing and Channels
Ashton DeKeyrel is the director of Marketing and Channels at Decision Management Solutions. She brings 15 years of experience working in channels for some of the largest technology companies like IBM, FICO, Tableau, and others. She is a graduate of the University of Central Florida’s Rosen College of Hospitality Management and over the years she has built high-end, bespoke client events all over the world. She enjoys bringing together world-class technology and business partner expertise to provide our clients with the best solution to fit their needs.
Archana Patel – Head of Delivery
Archana Patel is the head of delivery and brings to Decision Management Solutions 17 years’ experience in large-scale program management in IBM, Google, Microsoft, and AWS. She has extensive experience in delivering quality programs across AI, ML, Data Science and Process Improvement for Fortune 100 Companies in Retail, Insurance, HealthCare, and Financial Services. She is an experienced PMO, coach and mentor to empower and motivate teams to deliver successfully. She has completed five NYC Marathons and serves as an Ambassador for the “Shoe4Africa” Charity, which is part of New York Road Runners Club.
Rachel Olbur – Decision Modeling Manager
Rachel Olbur is the Decision Modeling Manager at Decision Management Solutions. She brings over 12 years of business analysis experience within the financial, insurance, and higher education industries. She has an M.B.A. from Lake Forest Graduate School of Management giving the leadership foundation to be a strategic, analytical, and highly organized people leader experienced in finding solutions to complex and often ambiguous problems. As a change agent, she works closely with major change initiatives to design, develop and continuously improve business requirements to position institutions for success.
In memory of Paul Hessinger
Paul was a strategic adviser to Decision Management Solutions. He died in late 2017 and will be sorely missed.