Client Testimonials

"Deep insight into decision management technology."  - Frank Rohde, President and CEO Nomis Solutions

"Concrete, actionable recommendations."  - Program Leader for Next Best Action Program at a top European Retail Bank

"Valuable insight and consulting to get more value from customer decisions." - David Proctor, Senior Director Product Management, Experian

"The workshop, book, and blogs provide a knowledge foundation and language that enables better communication between Business and IT professionals." - David McMichael, Assistant Vice President & Actuary at MetLife Auto & Home

"What used to be one week of requirements work was done in a few hours with decision management." - Lead Business Analyst at a top Insurance Company

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“I’ve worked with James over the past year. His deep insight into the decision management technology space and its participants as well as his clear thinking and articulation of technology options were extremely valuable to us. He is a true visionary in the decision management space. In addition, he was an absolute pleasure to work with and we will continue to work with him in the future.” - Frank Rohde, President and CEO Nomis Solutions

“A key part of the bank's strategy is to focus on serving and helping customers, not just selling to them. At the heart of this effort is a next best action initiative designed to maximize the value of every interaction for both the bank and its customers. For an organization such as ours, a next best action initiative involves deploying multiple technologies at scale and dealing with significant organizational and decision-making changes. Decision Management Solutions reviewed our initial plans for this initiative, assessing our technology, organization, modeling and other capabilities to see how they would support our initiative. The detailed assessment they developed was insightful, balanced and detailed. It provided concrete, actionable recommendations that have been integrated into our planning and will materially improve the program approach. We are now moving into the implementation phase of the initiative and we are looking forward to working with Decision Management Solutions in the future.” - Program Leader for Next Best Action Program at a top European Retail Bank

“James has a deep, working knowledge of how business decisions are made within IT systems and business applications. His research and his experience is extremely valuable to any business that is seeking to improve the method and science behind making customer decisions. His work represents a critical insight to IT managers and business leaders to help implement both innovative and practical changes to decision systems over time. James also has a strong grasp of this subject matter across many industries. I would recommend James to any business that is seeking valuable insight and consulting to help them get more value from their customer decisions.” - David Proctor, Senior Director Product Management, Experian

James is an outstanding thinker. His grasp of decision management is extraordinary. His talent and knowledge base long put him ahead of the mortgage industry's ability to adapt - but, his time to influence the industry has arrived. I recommend James highly.” - Jeff Lebowitz Founder MORTECH, LLC

Training and Workshops

“James provides an excellent workshop on Decision Management. He has authoritative knowledge and experience on how to put business rules and predictive analytics into action. An innovative, stimulating, fun personality. His workshop, book, and blogs provide a knowledge foundation and language that enables better communication between Business and IT professionals.” - David McMichael, Assistant Vice President & Actuary at MetLife Auto & Home

"Learned more important things today for long term job responsibilities than in years." "Great session - time very well spent.", " Good pacing, excellent grasp of subject, thought-provoking.", "Excellent content and very knowledable presenter." - Predictive Analytics World attendees

“Thank you for the excellent talk on the webinar. It was certainly one of the best that I have ever attended.” - webinar attendee

"Clearly an effective way to get more understanding of a problem prior to modeling.", "Great interaction with the business team.", "Much more interactive than our current process to gather requirements." - participants of in-house Decision Management Workshops