Applying predictive analytics to operational decision making is the next wave of business innovation. Operational decisions drive interactions and determine the actions taken by an organization. Operational decisions are critical to how an organization treats, and is perceived by, its customers, its partners and its suppliers. Decision Management is the framework needed to fully exploit this opportunity.

Today’s warranty systems deliver value to companies by increasing efficiency through process automation and workflow. The use of manual decision points within these processes and systems, however, creates bottlenecks and under-utilizes company expertise. Insight gained from data mining and analysis is restricted to the back office and IT resources cannot be freed up from systems maintenance. A new generation of warranty systems is required.