Today’s warranty systems deliver value to companies by increasing efficiency through process automation and workflow. The use of manual decision points within these processes and systems, however, creates bottlenecks and under-utilizes company expertise. Insight gained from data mining and analysis is restricted to the back office and IT resources cannot be freed up from systems maintenance. A new generation of warranty systems is required.

Next generation warranty systems recognize decisions as reusable assets and replace decision points like claim adjudication or fraud detection with Decision Services. These eliminate manual reviews, increase agility and put business users in control. Data mining and analytic insights feed back into these Decision Services to improve the accuracy and effectiveness of these decisions while ongoing Decision Analysis creates a process for continuous improvement. This approach is known as Decision Management.

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