Free White Paper on Next Generation Warranty Systems

Thanks for coming to the Decision Management Solutions Warranty Chain Management hub. Here you can find additional information about using Decision Management to build warranty systems to work as well as links to blog posts about Warranty Chain Management 2009.

Today’s warranty systems deliver value to companies by increasing efficiency through process automation and workflow. The use of manual decision points within these processes and systems, however, creates bottlenecks and under-utilizes company expertise. Insight gained from data mining and analysis is restricted to the back office and IT resources cannot be freed up from systems maintenance. A new generation of warranty systems is required.

Interested in how to develop next generation warranty systems? Download our white paper Next Generation Warranty Systems: From operational improvement of warranty to strategic warranty management.

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Blog Posts from Warranty Chain Management 2009

• Live from Warranty Chain Management 2009 – The Strategic Importance of Warranty
• An update on the warranty industry
• The Institute of Warranty Chain Management
• Measuring and improving an effective and efficient warranty process
• Harnessing and Coordinating Warranty Best Practices in a Global Enterprise
• Streamline service operations and reduce costs
• Warranty Management - New rules to apply
• Next Generation Warranty Systems
• Taking the question out of questionable claims
• Designing performance measurements to identify and reduce warranty waste
• Looking upstream for warranty cost savings
• Quality and warranty cost reduction strategies
• Designing and implementing a web-based warranty system
• Driving customer loyalty in a disaggregated industry
• Driving harmonization for competitive advantage
• Integrating data and text analysis

Other Recent Blog Posts on Warranty Systems

• First Look - Tavant
• Here’s what different in next generation warranty systems
• Some thoughts on Next Generation Warranty Systems
• SAS Warranty Solutions First Look
• Warranty decisions are one reason iRobot’s outsourced call center doesn’t work as well as it should