| Becoming a decision-centric organization |
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Organisations face many challenges in today’s business climate. Organisations whose success or failure is determined by the decisions they make are handicapped by systems that are centred on processes or functions. As a result, these organisations struggle to improve business productivity while managing costs and find it hard to make changes in their systems quickly, despite a pressing need to do so. To succeed, these organisations need to move their thinking from processes and functions to decisions. They need to become a decision-centric organisation.
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Prentice Hall, June 2007